Business

IVR System

BRIDGETEC service creation platform and media service engine

Service Generator

ForCus is a service generator based on high-capacity media processing solution, designed to assist
media management and content development.

ForCus GUI development tools can create a wide range of channels including voice, video,
internet protocol (IP), and traditional time-division multiplex (TDM) services on a single platform.
The dynamic menu function can be modified during execution to make business strategy more flexible.

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Features
  • Multi service & multi scenario
    • Supports DNIS-based multi-service and multi-scenario / provides multiple services on a single platform / Supports ASP services
  • Media
    • Supports 2G voice and 3G video / Supports TDM voice and IP voice/video media
  • Protocol
    • Supports ISDN, CAS, SS7 protocol based on TDM network, and SIP protocol based on IP network
  • Codec
    • Supports G.711, G.723, G.729, ADPCM voice codecs and H264 video codec
  • Service generation Tools
    • Supports GUI-based service development tools, and drag-and-drop and diagram icon functions are provided
  • Visual debugging
    • Supports real-time simulation and debugging during service development / service error detection and improved reliability
  • Support
    • Supports NMS and Dialogic TDM/IP boards and BT-HMP
Benefit

  1. 1

    Enhanced channel service for CRM
    • Creates CRM channel service using a flexible
      menu system during execution
    • Supports customized service to offer
      personalized service
    • Enables effective media-based marketing

  2. 2

    Quick & easy development
    • Drag & drop GUI Improved productivit
      and management efficiency through
      object-based development
    • Anyone can change the complex scenario
      in difficult system environment
    • Easier maintenance due to improved high
      readability makes efficient system
    • Supports visual debugging

  3. 3

    Multi-service, multi-scenario, multi-media
    • Supports various types of multi-media
      from a single system
    • Supports various types of multi-business logic
      from a single system
    • Supports a wide range of channel services,
      including multi media(voice, video) content

  4. 4

    High capacity & scalability
    • A single system may connect up to 600 channels
    • Consistent use by major banks and communication
      firms in Korea attest to the product's reliability

  5. 5

    Easy management
    • One stop single view management interface
    • Service maintenance without interruptions
      in service (scenarios, messages, system configuration)
    • Powerful logging, tracking, and CDR management
Specifications
  • Installation environment
  • OS - Solaris X86, Linux(Redhat Enterprise, CentOS etc.)
  • DB – Oracle 11g
  • Minimum system requirements
    • TDM version (CPCI Chassis type)
    • - CPU : Intel Quadcore 2.13 GHz
      - RAM : 4GByte
      - HDD : 146GByte
    • IP version
    • - CPU : Intel Quad Core 2.4 GHz
      - RAM : 4GByte
      - HDD : 146GByte
Reference
  • refer