BRIDGETEC

BRIDGETEC media logging solution

Logging System

VELOCE's call logging functionality guarantee data integrity through its own original mediavalidation technology,
and veloce's superior system composition and architecture provide the maximum protection against data loss.

Its additional functions, which include agent evaluation system, system control, e-mail, and text chat, make VELOCE
an ideal solution for managing a wide range of media and files that are created during contact with customers.
It is equipped with diverse and highly effective services that provide data reliability, security, and accessibility.

Benefit

1. 1

   Flexible system architecture

   • Flexible interface for CTI server
   • Flexible system composition to accommodate different numbers of users (S/W, H/W)

2. 2

   Easy and efficient media management
   (search, play, backup)

   • Updating for real-time agent status and call monitoring (voice & screen)
   • Search and play recorded calls
   • Search and play backed-up media files
   • Reduce time that spent on listening to logged calls by registered bookmarks

3. 3

   Easy & powerful management

   • Easy-to-use GUI
   • Remote configuration and managing system
   • Easy to add and change system configuration
   • Agent evaluation and management of sample logging for training and improving skills of agent

4. 4

   Search with intuitive option

   • Search using call data and customer data (call time, name, telephone number, call category, customer identification number, etc.)
   • Customization information up to ten items

5. 5

   Low total cost of ownership

   • Voice/screen logging all-in-one platform